Refund & Return Policy
Effective Date: February 06, 2026
At APPARELALCE LLC, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges may be accepted for purchases made through apparelalce.shop.
By placing an order through our Website, you agree to the terms outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving an order.
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Include original tags and packaging
- Be free from damage caused after delivery
- Meet all return requirements outlined in this policy
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Clearance items marked as non-returnable
- Gift cards
- Personalized or customized products
- Items showing signs of wear, use, washing, or alteration
- Products returned without original tags when applicable
Return Request Process
To initiate a return, please contact our customer support team.
Email: info@apparelalce.shop
Please include:
- Order number
- Customer name
- Reason for return
- Relevant photographs if the item is damaged or incorrect
Once your request is reviewed, return instructions will be provided if the return is approved.
Return Shipping
Unless a return is the result of our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged during transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photographs or additional information to evaluate the issue.
If approved, we may offer:
- A replacement item
- A store credit
- A refund, where appropriate
Refunds
Once returned merchandise is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear on your account, depending on your financial institution or payment provider.
Shipping charges and other fees may not be refundable unless required by law or due to our error.
Exchanges
We may offer exchanges for eligible items, subject to product availability.
Customers wishing to exchange an item should contact us before returning the product.
Order Cancellations
Orders may only be canceled before processing or shipment.
Once an order has entered fulfillment or has been shipped, cancellation requests may not be possible.
Refused Deliveries and Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address or refused delivery, additional shipping fees may apply before reshipment can be arranged.
Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback.
We reserve the right to provide documentation to payment providers demonstrating fulfillment of orders and compliance with our policies.
Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.
Any changes will become effective immediately upon posting on the Website.
Contact Information
For questions regarding returns, refunds, exchanges, or order issues, please contact:
APPARELALCE LLC
9850 N 73rd St Apt 2095
Scottsdale, AZ 85258, USA
Email: info@apparelalce.shop
Phone: +1 (480) 921-7429
Thank you for shopping with APPARELALCE LLC. We appreciate your trust and look forward to serving you.